תקנון האתר

Product Supply Policy
Some of our products are sewn and produced specifically for you, therefore the product will be shipped to the customer within 7 to 60 days from the time of purchase.

Age Restriction
Purchasing on the website with a credit card is only permitted for those aged 18 and older.

Privacy Policy
Please refer to our Privacy Policy page.

Cancellation Policy
You may cancel the purchase of the product within 15 days from the date of receiving the product. The cancellation must be made in writing and sent to re*******@gm***.com.
To be eligible for a cancellation, the product must be returned in its original packaging, complete, and without any damage, defect, or flaw of any kind.

Return and Refund Policy
Our return and refund policy is valid for 15 days. If 15 days have passed since receiving the product, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition you received it. It must also be in the original packaging.

Additional Items Not Returnable:
Gift cards, downloadable products

To complete the return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you if the refund is approved or rejected.

If the refund is approved, it will be processed automatically, and a credit will be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account.
Then contact your credit card company, as it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at re*******@gm***.com.

Disclaimer of Liability

The company and/or anyone acting on its behalf shall not be liable for any direct and/or indirect damage resulting from the use of the service and/or the use of a product purchased on the website. The information provided or displayed on the website does not constitute professional advice. Any information given or content appearing in any forum does not constitute professional advice, recommendation, or opinion of any kind. The user is solely responsible for the use of any information found in the forum.

Exchanges
We only replace items if the size is not suitable. Email us at re*******@gm***.com and send your item to: Kibbutz Kfar Hanasi, D.N. Upper Galilee 1230500.

Return Shipping
To return your product, you should mail it to: Kibbutz Kfar Hanasi, D.N. Upper Galilee 1230500.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning expensive items, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?
Contact us at re*******@gm***.com for questions related to returns and refunds.

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